Store owner is locked out of their Shopify account and website for about a week. Their plan expired; while attempting payment they found the account blocked. They’re seeking a phone number and report difficulty finding one, expressing frustration.
Shopify staff states account-specific issues can’t be resolved in the Community forum. They direct the user to the official support link (https://bit.ly/3cJkx8V) and instruct to log in to create a support request.
Support channels offered:
Process outlined:
Status: The reply was marked as the solution for future readers, guiding them to Support. No confirmation of the account being reactivated yet; resolution depends on follow-up with Shopify Support.
Hello!
I am locked out of my account. I haven’t been able to access my website for about a week now, and I don’t know how to get back into it. I was hoping there was a number to call for help but Shopify has made it very difficult to find a number to request help for this specific issue. My plan expired, i was trying to make payment then i noticed my account was blocked. Please help me resolved this issue as it is really frustrating.
Hey, @2022-calendars ! Welcome to Shopify Community!
I’m sorry to hear you’re unable to get into your admin and website. In order for us to help you resolve this, we’ll need to access your account and investigate. We’re not able to provide account-specific support via the Shopify Community at this time, however, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
After visiting the link and logging in, you’ll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you’ll be able to find the options for support below the help docs that are presented to you.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!