Hello!
I am locked out of my account. I haven’t been able to access my website for about a week now, and I don’t know how to get back into it. I was hoping there was a number to call for help but Shopify has made it very difficult to find a number to request help for this specific issue. My plan expired, i was trying to make payment then i noticed my account was blocked. Please help me resolved this issue as it is really frustrating.
Hey, @2022-calendars ! Welcome to Shopify Community!
I’m sorry to hear you’re unable to get into your admin and website. In order for us to help you resolve this, we’ll need to access your account and investigate. We’re not able to provide account-specific support via the Shopify Community at this time, however, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
After visiting the link and logging in, you’ll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you’ll be able to find the options for support below the help docs that are presented to you.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!