How to handle a DMCA notice for a purchased website theme?

Shopify Discussion
1

We received a DMCA notice email from Shopify for our website theme of www.healthybestpaws.com

We had purchased this theme from https://themeforest.net/

https://themeforest.net/item/chewy-pets-food-shop-responsive-shopify-theme/29056604

and we have the registration number and paid receipt.

What can we do to restore our website.

2

Hi @Sam_Sahni ,

Thank you for reaching out to the Community. I’m happy to provide some guidance on this request, to ensure it gets resolved. To confirm I’m fully understanding, have you received any correspondence from Shopify regarding this notice?

When it comes to account specific inquiries like this one, it’s best that you follow the steps outlined in the email that you should have received. If you did not receive any information and/or have additional questions or concerns regarding the notice, you can also connect with us directly. This will allow our support team to take a closer look, as we wouldn’t have access to any details through the Community.

To connect with us, you can:

  • Head over to our Contact Page.
  • Enter ‘Can’t log in’ into the chat box.
  • Select the ‘I still need help’ option
  • Select the ‘Account Support’ prompt to view our available support options.

Please let me know if you have any questions or concerns.