How to handle a fraudulent Shopify expert?

Shopify Discussion
1

Dear All,

I hired Shopify Export thru Shopify platform, he took 500$ and sent me fake report about store.Now Expert is not answering my call and Shopify is also not doing anything.

Kindly advise where to reach in this case.

1 Like
2

Hi @bikram303 ,

You should be able to report the Shopify expert, make sure present some evidence. You can also leave review, and explain in detail on what happened to the said Shopify expert.

To contact Shopify Support:

  1. Click this link, Contact Shopify Support, and log in to your store.

  2. You should be routed to the page like the image below.

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  1. Then select Starting Store. This will open another page like below.

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  1. Scroll down and you should see the options to contact Shopify Support.

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3

I’m sorry to hear about your experience. Here are some steps you can take:

  1. Contact Shopify Support: If you haven’t already, reach out to Shopify Support directly. Explain the situation and provide any evidence you have. They may be able to assist or provide advice on next steps.

  2. Dispute the Charge: If the service was paid for with a credit card, you may be able to dispute the charge with your credit card company.

Remember, it’s important to thoroughly vet any third-party experts you hire, even if they’re listed on the Shopify platform. Always ask for references, review their past work, and start with a small project if possible to assess their reliability and quality of work.