Hi, I paid upfront for an expert to build my wedsite store. That was more than six months ago. I have been repeatedly stalled and have nothing to show for my money. How do I go about getting a refund from the expert recommended by Shopify? @problems with Shopify recommended experts.
Hi, @bobprice101 !
I’m sorry to hear you’ve had a negative experience with a Shopify expert — that definitely isn’t what we want for our merchants. If you hired this expert through the Expert Market, there are steps than can be taken in this scenario. I recommend reading over this help document to get more context on your best next steps:
You can reach out to our live support team through the Help Center to get the process started. Please let me know if you’d like the instructions for creating a support ticket!
I hope this helps, and please let me know if there’s any further information I can provide.