Issue: Prices in existing Shopify draft orders/quotes are now auto-updating to current product prices, altering previously agreed amounts.
Previous behavior: Draft order prices were fixed; later product price changes did not affect them.
Current behavior: Open drafts reflect new product prices when converted to orders/at checkout. In some cases, the Draft Order admin still shows the old price, but checkout forces the updated price, surprising staff and customers.
Impact reported:
High-value, long lead time orders with 10% deposits now show higher balances when prices change during the lead time.
Drafts from as far back as 2021 adopted new prices after a Jan 1 price update.
Customers receive unexpected charges; merchants struggle to reconstruct original quoted prices.
Timing notes: One report says that prior to 28 Sep 2024, checkout did not auto-update draft prices; now it does. A related thread is linked.
Status: Unresolved. Multiple merchants requested Shopify investigate; support responses reported as unavailable or inconclusive. No official fix or setting mentioned.
Summarized with AI on December 18.
AI used: gpt-5.
Something we’ve just had an issue with is product price changes being adjusted in existing draft orders, causing justifiably awkward email from a customer.
Basically, some of the items we sell are high value (£1000s) and with a lead time of 1 to 3 months. For these orders we take a 10% deposit to confirm the order, create a draft invoice for the final amount due which we email to our customer first when they have paid the deposit and then again when their order is ready to ship and we aske them to pay the balance.
With these sort of lead times we sometimes have to make a price change due to market competition or supplier costs during the period between the deposit payment and draft invoice being created. In the past, when creating a draft invoice the price was fixed so any changes we subsequently then made to product prices would not change the price in the draft invoice. This now appears to have changed and open draft invoice prices are now affected by product price changes.
Has anyone else experienced this? If this is a permanent change it is not very helpful as we have entered into an agreement with our customers with a sale price when the draft order is created!
Yes, another example of Shopify making a change with a financial/price impact whilst being totally oblivious to how their customers run a business. Sorry to hear that it’s causing problems for someone else.
It would be great if Shopify could look in to this! I won’t hold my breath.
We have the same issue with our customers who had a price set in a draft order “quote” for specific products that we had to change the price for future orders. When we convert the draft order, the original prices are still displayed in the draft order and at time of conversion to an order, all prices are automatically updated to the new prices. Customers are very surprised and unhappy obviously… We advise them this is a mistake and we’re trying to re-build the previous Draft Order which becomes very difficult because we don’t have any more references to the previous Draft Order prices. Trying to get some help with the support, nobody can answer anything, chat is closed. Email them or suck it up
Seems like this issue is happening again (prior to 28 September 2024, the price did not get automatically updated on checkout, but now Shopify is forcefully updating the price at checkout, the price still shows old price in Draft Order Admin view, which caused surprise to staff!)