How to handle wrong product delivery?

Shopify Discussion
1

Dear Sir,

i purchase a product order no CD31WWC15242 from your site but wrong products you send to me so i request to you pick wrong products and send me my order products.

Thanks and Regards,

R N Nath

Mob: 9073399802

2

Hi @RajendraNath ,

I am sorry to hear about the issue with your order. As a customer, I know this is not a good experience. We appreciate your time reaching out to us on this matter. I can only imagine how you must be feeling, especially when the product has already been paid for.

Shopify is a software company with tools that enable stores to build their websites and sell their products online. As an eCommerce platform, we do not manage the shipping or sales of online stores under our service. We don’t sell any of the products ourselves.

While I understand it is frustrating for you, keep in mind that businesses are run by people, and mistakes are unavoidable. Your best bet is to contact the store that you ordered from directly. They will be able to see your order and assist you further with this issue. Most stores should have a Returns policy linked in their website’s footer. If not, here are a few places and tips to look for their contact information:

  • On their website, if that happens to have a “Contact Us” section.

  • On their social media platforms

  • By replying directly to the order confirmation email you may have received.

Have you tried reaching out to them at all? If so, what has happened?