How to Measure the True ROI of Email Marketing for Salon Clients Beyond Basic Metrics?

Topic summary

The discussion focuses on measuring email marketing ROI for salon businesses beyond surface-level metrics like open and click rates.

Core Challenge:
The need to connect email campaigns to meaningful business outcomes such as:

  • Customer lifetime value (LTV)
  • Upsell conversion rates
  • Client retention rates
  • Average order value (AOV)
  • Contract renewals

Specific Question:
Which Shopify reports or third-party integrations can effectively track these deeper metrics? Tools mentioned include:

  • Google Analytics
  • Klaviyo

The poster seeks actionable insights that demonstrate the true financial impact of email marketing campaigns on salon-specific business performance rather than relying solely on engagement statistics.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.

While open/click rates are tracked, we need actionable insights linking campaigns to salon-specific outcomes like LTV or upsell rates.

Which Shopify reports or integrations (e.g., Google Analytics, Klaviyo) can map email campaigns to salon client retention, average order value, or contract renewals?