How to pause/stop Draft Order Notifications to customers

Shopify Discussion
1

Hey Shopify Community,

Whenever there is a draft order creation in my Shopify account it sends an email message to the customer. Draft order could be because of the payment is not done yet or it could be anything. While going through the amazon notifications I found that there isn’t any option to stop sending draft order emails to the customer. Is there any way that I can stop sending draft orders mail to the customer? Please help.

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2

If you can’t prevent those notifications, an alternative option is to modify the email that gets sent to them.

You can use notification variables: https://help.shopify.com/en/manual/orders/notifications/email-variables

For example, you could write a code block so that if it’s a draft order, say something like “Your order has been created and is currently being processed…” or whatever is actually happening when you create a draft order.

Something like this:

{% if financial_status == "paid" %}
Normal order details here
{% else %}
New message to show that you're waiting on payment
{% endif %}
3

Hey JoesIdeas,

Actually the I can’t stop the draft orders. I just want to know is there any way that I can stop the notifications which are going to the customers. I don’t want to just modify the fields but I want to stop sending them message and notification whenever there is an draft order.

4

Hi Sandeepsomai,

Have you figured out how to stop sending notifications whenever there is an draft order?

Thanks!

5

Hey Starlight,

Based on my understanding, the Draft order only applies when you need to confirm payment. In my case, I used Seal Subscription on my Shopify to manage customer subscriptions. Whenever an order was created, the confirmation emails were sent to the customers for payment. This allowed the Draft order to move to Active orders.

Seal was sending a draft order notification to the customers, and I have since stopped it from Seal subscription, which has resolved the issue for me. When manually creating a draft order, there is an option to choose whether to send a notification or not. You can uncheck that box, and I believe this should also work.

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