How to remove the question mark icon on checkout?

Topic summary

A user seeks to remove the question mark icon appearing on checkout page fields. Multiple solutions have been proposed but none have worked yet:

Attempted Solutions:

  • Adding CSS code to hide #phone_tooltip in the theme.liquid file above the </body> tag
  • Adding display:none CSS for #phone_tooltip in the theme.scss.css file
  • Adding CSS targeting specific iframe elements in base.css

Current Status:

  • The issue remains unresolved despite multiple troubleshooting attempts
  • The user is on Shopify’s Basic Plan, which may be a limiting factor
  • A helper has requested store URL and password access to provide an exact solution
  • The discussion is ongoing with no successful resolution yet

Note: The conversation text appears reversed/encoded in the original posts but the technical solutions involve CSS modifications to hide tooltip elements.

Summarized with AI on November 20. AI used: claude-sonnet-4-5-20250929.

Greetings

I’m trying to find a way to remove the question mark on the last fields of the last page in the checkout…does anyone knows how to remove it?

Thanks in advance

1 Like

Hey @mpatsi

Follow these Steps:

  1. Go to Online Store
  2. Edit Code
  3. Find theme.liquid file
  4. Add the following code in the bottom of the file above tag.

If I managed to help you then, don’t forget to Like it and Mark it as Solution!

Best Regards,
Moeed

Hello There,

  1. In your Shopify Admin go to online store > themes > actions > edit code
  2. Find Asset > theme-styles.scss.css and paste this at the bottom of the file:
div#phone_tooltip {
display: none;
}

Do not work, this can be because i’m in the Shopify Basic Plan?

1 Like

Do not work, this can be because i’m in the Basic Plan of Shopify?

Hello There,

Please share your store URL and password.
So that I will check and let you know the exact solution here.

Hello There,

  1. In your Shopify Admin go to online store > themes > actions > edit code
  2. Find Asset > base.css and paste this at the bottom of the file:
._1fragem17._1fragemaf._1fragem38 {
display: none;
}

not working at all :tired_face: