How to reopen a frozen online store successfully?

Hi guys,

My store was frozen for a while, and I am now ready to reopen and start selling again. However, every time I try to continue my plan or start a new plan, a error in red pops up saying 'Please Contact Support"

I have all the funds available to pay, and would very much like to continue to sell online!

Please let me know the best course of action!

Thankyou!

@floatingplantp

You’ll need to contact Shopify Support to troubleshoot this further. You can do this by logging into your store through the help center, manually typing your search question/issue, then selecting “continue” at the bottom of the page that displays the search results.

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That was very helpful, I have contacted them now! Hopefully I will be back live soon, thankyou!

  • David
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