Topic summary
A user is experiencing DNS configuration issues when attempting to connect their domain to Shopify.
Current Status:
- The user shared a screenshot showing domain connection errors
- MS Web Designer representative offered to help add the necessary Shopify DNS records to the domain
Recommended Solution:
- Update DNS records at the domain provider to point to the Shopify store
- Changes typically take up to 48 hours to propagate and resolve errors
- Official Shopify Help Center documentation was provided for manually connecting third-party domains
Next Steps:
- User should share a screenshot of all DNS records after updating them for verification
- Support team will confirm if the configuration is correct
The issue remains open pending the user’s DNS updates.
Hello,
I am San from MS Web Designer.
Please add these Shopify Records to your domain provider’s DNS settings.
Do let me know in case of any concerns.
Regards,
San
Hi @Gayolle
I recommend reviewing our Help Center information on connecting a third party domain to your Shopify store here: Shopify Help Center - Manually Connecting a Third Party Domain.
You need to update the DNS records so that they point to your Shopify store. Once the changes have been made, you should see the errors resolve within 48 hours. Feel free to share a screenshot of all your DNS records once you have them updated, we’d be happy to have a look and confirm if it looks correct.