Customers have been able to purchase items that have been out of stock for some days despite the inventory being ‘0’ and the “continue selling..” option on the product page being unmarked.
What are other ways to prevent customers from purchasing products sold out/out of stock?
Hello @Kani
That option has been checked and enabled.
Then it can’t be order from front end. Pls check your order. And notice that some app may can affect it.
You can contact shopify support for helping you to find out the reason.
I believe this is a genuine bug with the platform, the add to cart button is still in the source code with a property of disabled=disabled on the button attribute and some css to hide it. Basically that’s not a full proof way of preventing that form from being submitted. Then there’s the other buy now button that loads the default payment gateway for your chosen payment service, so apple pay or Google. If you send a call to the backend api and add an out of stock product. What happens ?
I’ve just tested this and the logic in the backend does not account for the product being out of stock if the request bypasses the javascript validation in the browser. It can’t be a bug In the theme files because the server is processing this request.
The product in question has 0 stock, continue selling without stock is disabled and as above the track inventory is also checked. Open the browser on the customer facing view open the console and send an xhr request using a simple fetch…
var x = {
form_type: “product”,
utf8: “✓”,
“options[Colour]”: “Grey”,
“quantity”: “02”,
“id”: 43315643973789,
“product-id”: 7686496190621,
}
fetch(‘/cart/add.js’,{
method:“POST”,
credentials: “same-origin”, // include, *same-origin, omit
headers: {
“Content-Type”: “application/json”
},
body:JSON.stringify(x)
})
Refresh the page the out of stock product is now in the basket. Therefore this theory confirms the validation on the client side is failing allowing people to still add to cart of out if stock.
