Hello,
I am currently switching platforms to shopify. We have also recently registered a new LLC. All is set up in Shopify to make the switch, however the TIN for LLC is not yet in IRS database. (Only been 1 week).
is there a way for me to upload docs to verify? Or do I just have to wait? I am running short on time to make the switch for billing reasons.
any help is appreciated
Hi @David327 ,
Thank you for reaching out. What stage of the sign-up process yet are you at? Have you enabled your Shopify Payments account?
If you register as an LLC our payments team will ask for some form of verification for your business, although you should be able to add a disclaimer about delay in having your information in the IRS database. If you have evidence in the form of documentation that your business is registered as an LLC then you can submit that to our team if and when it is requested.
Thank you, yes i have enabled our Shopify payments account. It then requests additional information, specifically for the TIN. We have recently registered, but do have documentation listed in shopify help.
i do not know where to submit them so i can get started
Hi, @David327
Thanks for the additional context.
Once you set up your Shopify Payments our team will reach out to request the documentation. That being said, there is no specific period of time in which they will reach out. Generally speaking, it will be sooner than later. Keep in mind, you will generally be required to also submit your ITIN or SSN along with your LLC information.
Unfortunately, we can’t guarantee our Payments Team will allow you to process payments through Shopify Payments without providing the necessary documentation.
Hi! I’m experiencing the same thing, and the Shopify Payments team just has not reached out. I submitted the help ticket last week via support team who said the ticket is marked as high priority, but I still haven’t heard back after almost a week. I haven’t been able to make any sale because of this payment pause. Can anyone please help take a look of my ticket?
Hi there, @phoebew .
Thanks for joining the thread!
To set expectations, our Community Team is here to help guide you, but for your privacy and security reasons, we do not have access to accounts, tickets, or personal information. This policy is in place as we are unable to authenticate accounts or verify personal details securely over the community forum.
You mentioned that you have connected with Support and have been waiting for almost a week. While we’re not able to view your ticket directly, are you able to share your ticket number, so we can pass this information along to a member of our internal team?
yes please. The ticket number is 50113790. Thank you for helping, I haven’t been able to make any sale because of this delay, so I really appreciate your help.
Hi, following up on this thread to see if someone had a chance to review my ticket. I still cannot make any sale due to this LLC verification delay.