I had a Shopify shop with the domain MYSHOPNAME.myshopify.com. I successfully connected Facebook and attempted to connect Instagram.
My Instagram business account required me to verify the domain MYSHOPNAME.myshopify.com. But when I navigate to Online Store → Domain then I can see my domain, but NO DNS setting or whatsoever
I then figured that I had to purchase a domain through Shopify and have changed this to my primary domain and this has been verified on Facebook business manager and is connected. Instagram is still telling me to verify the MYSHOPNAME.myshopify.com domain. Which is not possible as there are no DNS settings.
I have contacted Instagram 3 times and their response every time is to verify the MYSHOPNAME.myshopify.com.
I have tried:
changing my Instagram page from personal back to business, disconnecting and reconnecting from Facebook.
deleting the shop completely from Facebook and reconnecting.
When I try and connect through shopify it says there is already an Instagram shop connected (even though It isn’t)
Please help. Instagram’s only solution is to verify the domain, however this isn’t an option on shopify.
I’m having the exact same problem! Added the DNS record on IONOS, and the Facebook aspect is working, but when I go to Facebook Business Manager it says it’s still pending verification, and Instagram just says I need to verify it. I don’t understand why if the catalogue is connected to Facebook, Instagram doesn’t work?! It’s driving me nuts! Please help!
facebook keeps telling me to verify domain but its visible in facebook the ig account. no one can pick up a phone to help, keep sending emails , my IG shop is active in facebook commerce but failed verification. im going crazy
I don’t know if this helps you, but I went into Facebook business manager and added my “mysite.myshopify.com” to the list of domains along with my normal domain.
I then verified that domain using the meta-tag option instead of the default DNS TXT value option. You have to go into your shopify online store setting, click on drop-down “Actions” to “Edit Code” and then find under layout “Theme.liquid”. On the screen to the right, find the first tag. Then scroll down til you see the second tag and paste the meta tag from Facebook on a line just above it.
Then go back to Facebook business manager and hit “verify” under the meta-tag option. Voila! Mine worked right away.
p.s. I’m super excited to have figured this out because I have been trying to do this for three weeks!
thanks for helping, will try it but i think my problem is i dont have my own domain, only the shopify one. thats what facebook tells me, i need to have my own domain name.
hey everyone it worked, part of the solution came from tikvahmindorf i pasted the url metatag not like shopify recommend beneath the 1st tag but like tikvahmindorf said . search for the 2nd and paste code just a line above it and the verification succeeded
I’ve just tried this and it still won’t work! I’ve pasted the meta tag in and then previewed, but when I press the verify button it’s still saying unable to verify! I was so excited that it was going to finally work
it worked for someone else too.. i just finalize ig made an appeal to retry and had to do same procedure but with another metatag from facebook that i had to copy in liquid theme in shopify. paste on top of the 2nd and then go to your shopify website and right click view source code and then verify. im live on ig now , im so glad and releaved. fb said it was impossible to do with a shopify domain ???
It has been an entire month or more thank you so much!!! It worked. I’ve tried everything. deactivating, reconnecting, sending unanswered requests to FB! Thank you it worked instantly!
