I am Not getting any sales

Shopify Discussion

Topic summary

A store owner migrated from OpenCart to Shopify a year ago but has received no sales since falling victim to a phishing attack early on. Despite Shopify advising a password change, the store remains inactive with no orders.

Current situation:

  • Two initial orders received, then zero sales for nearly a year
  • Test orders process successfully, indicating technical functionality
  • Traffic comes from Germany, where products aren’t even sold
  • Promotion limited to free channels (WhatsApp groups) due to budget constraints
  • Inventory sitting unsold, owner considering shutting down

Suggested next steps:

  • Install Google Analytics and Hotjar to track visitor behavior and identify drop-off points
  • Conduct user testing with friends/family to uncover usability issues or confusing elements
  • Analyze traffic sources to understand why visitors aren’t converting

The discussion remains open with no resolution yet. The core issue appears to be conversion problems rather than technical failures, as test orders complete successfully.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

Hi, it’s been a year since I moved my website from OpenCart to Shopify. It was a big decision, considering Shopify is more expensive. Initially, I received two orders, but then my website got hacked (or something similar). I mistakenly clicked on a link in an email that seemed to be from Shopify, only to realize later that it was a phishing attempt. I informed to Shopify, they asked to change the password, that is all.

Long story short, I haven’t received any orders since then. I even placed two test orders, and they went through successfully. However, I don’t have the budget for ads, so I’ve been promoting my website through WhatsApp groups and other free methods, but still no sales. On my website I get visitors on my website from Germany where I even don’t sell anything,

I’m on the verge of shutting down as my entire stock is just sitting there. What should I do?

2

Hi @Shaillys ,

I would start by analyzing potential issues with your store. Understanding how visitors interact with your site is key to making improvements.

  • Google Analytics & Hotjar – Monitor visitor behavior to see where users are coming from and how they navigate your site.
  • Run User Testing – Have friends, family, or hired testers go through your site and identify any pain points or confusing elements.

Making small but strategic improvements based on real user behavior can significantly boost conversions.

Hope this helps!

Upsellise