I dont have a single sell. Why is that?

Store Feedback
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1

Hi!

I built my store entirely and is there something i’m not seeing?

I dont care what it is, just the harsh truth will be good, what do I need to improve in order to make sell?

simplicityclothing.ca

I’ve been running ads for 2 days and 120$cad later not a single sell, 8000 people reach 4 click.

Help

1 Like
2

Hi @Bobylands,

Thanks for reaching out to the community. We are MooseDesk, a comprehensive Live Chat, FAQ & Helpdesk App designed to elevate your customer support experience.

First, your store looks stunning and has a minimalist aesthetic vibe! It also has quite enough essential information. However, if you are having trouble converting visitors into buyers, please check some of my recommendations below!

1. Add a strong CTA to the hero section

A CTA button can capture attention quickly and direct your visitors to where you want them to take action, such as making a purchase, signing up for a newsletter or requesting a demo.

simplicity.png
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So, if you place the CTA button as ‘Buy now’ or ‘Enjoy 20%’ off, there are higher chances of increased conversions.

Here’s a good example of a CTA:

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2. Add a second image on hover

The second image often provides additional information or a different perspective on the product, helping customers make more informed decisions, and increasing the chances of a purchase.

For example, showing the back of a garment or a close-up of a cap. Take a look at this one:

show-second-image-on-hover.gif

3. Add a live chat feature

Live chat assists potential customers instantly, addressing their questions or concerns in real time. This can prevent abandonment and encourage purchases.

I suggest exploring MooseDesk, a free Live Chat, FAQ & Helpdesk App. MooseDesk provides auto-reply features during non-business hours, a proactive help center, and a user-friendly widget layout, offering an effective solution to enhance customer support on your platform.

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As an expert/enthusiast in UX, I recommend implementing these changes to improve customer experience when scrolling through your store.

If this is helpful for you, please let me know by giving me a ‘LIKE’. If your question is answered please mark this as 'SOLUTION’.

Thank you for reading. Wish you a nice day ahead!

MooseDesk - All-in-one Shopify FAQ & Helpdesk App

3

Hi @bobylands ,

I’m Lindsey from BON Loyalty, the top-rated Shopify loyalty app.

I just had a look at your stoer and I must say your website is quite impressive and effectively reflects the simplicity you aim to convey to your customers. From a perspective of a product executive, I have some suggestions that might help you improve your store:

1. Homepage

  • Consider adding a Call-to-Action (CTA) to your homepage banner to guide visitors towards taking specific actions. This can be linked to the featured collections of your stor. - Make the menu bar sticky to improve navigation, keeping it visible as users scroll.

2. Product Listing Page

  • Filter Section: Adding a filter section can significantly enhance the shopping experience by allowing customers to quickly find what they’re looking for, especially if you offer a wide range of products.

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3. Product Detail Page

  • Displaying the estimated delivery date can provide customers with clear expectations about when they’ll receive their orders.

  • Consider adding a size chart to help customers choose the right size.

  • Adding a review section can build trust and provide social proof, encouraging potential buyers to make a purchase.

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4. Add a Blog

Starting a blog on your site can be a powerful tool to engage customers, improve SEO, and build your brand’s voice. You can share content like style guides, product care tips, or stories behind your products. This not only helps in driving more traffic to your site but also positions your brand as an expert in your niche.

I hope these suggestions might be helpful for you. Good luck!

If you find these suggestions helpful for you, please let me know by giving BON Loyalty a ‘LIKE’ or marking it as a ‘SOLUTION’. :blush:

Best regards,

Lindsey

4

Hi Bobylands,

I’m Kate from PageFly - Shopify Landing Page Builder.

First of all, Congratulate you that your page is beautifully designed and user-friendly. You have stunning products as well. Great job!

From my CRO experience, here’re some areas where your store can improve:

1. Homepage

Your homepage is clean and easy to navigate. Yet it lacks something to let users trust your brands.

Consider these:

  • A brand positioning statement that let make your brand stand out

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  • A testimonial that lets users trust your reliability

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  • A special sale section to motivate buyers. For a new brand, a special sale signal is the most effective way to convert.

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2. Product page

Your product sale badge should be stand out to motivate buyers.

Also, they need to know more about your product. Adding detailed and formatted information will also increase the reliability for such a new brand.

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You can also add a “Customers say” section to boost the customers’ trust

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Let’s try these changes, together with a effective marketing strategy, I believe your website will receive great outcome soon.

Best of luck with your store.

Kate | PageFly

5

Hi! Thanks for the insight.

How do I implement reviews if I dont have a single sale?

6

Hi @bobylands

I checked out your store simplicityclothing.ca and also took a close look at your situation. You’ve set everything up, you’re running ads, but you’re seeing high reach, almost no clicks, and zero sales. That tells me a few things right off the bat. Here’s the blunt truth and what you need to fix ASAP.

1. Your Ads Are Not Targeted Well (Low Click-Through Rate)- You reached 8,000 people but only 4 clicked. That’s a 0.05% CTR (Click-Through Rate)—which is extremely low. A healthy CTR for eCommerce is at least 1-3%.

  • This means either:
    • Your ad isn’t compelling (bad visuals, weak copy, or not grabbing attention).
    • You’re showing it to the wrong audience (bad targeting).

:wrench: Fix:- Improve Your Ad Creatives – Test different images/videos, strong CTAs (e.g., “Shop Now - Limited Stock!”), and benefit-driven headlines instead of generic ones.

  • Fix Your Targeting – Narrow down to specific buyer interests (e.g., streetwear lovers, sustainable fashion buyers) instead of just general fashion.
  • Use Retargeting Ads – If people visit your store but don’t buy, follow them with dynamic product ads on Facebook/Instagram.

2. Your Store Doesn’t Convert Visitors (Bad User Experience or Offer)- You got 4 clicks but no sales, which means even those few who came didn’t find a reason to buy.

  • Possible issues:
    • Pricing isn’t competitive
    • Product pages don’t build trust
    • No urgency or incentives
    • Slow load time or confusing navigation

:wrench: Fix:- Check Your Pricing: Compare with competitors. If you’re charging premium prices, justify it with better images, materials, or brand story.

  • Make the Homepage Clearer: First thing a visitor should see is what you sell and why it’s unique. Right now, the messaging is probably too vague or not convincing.
  • Fix Product Pages:
    • Use high-quality lifestyle images (people wearing the clothes, not just product shots).
    • Have trust signals (reviews, guarantees, return policy visible).
    • Add urgency triggers (e.g., “Only 3 left in stock” or “Limited-time 20% off”).
  • Optimize for Mobile – 80%+ of your traffic is likely mobile. Is your store loading fast and looking clean on phones?

3. Your Offer Is Not Strong Enough to Push People to Buy- If your brand is new, with no social proof, why would someone buy from you instead of a well-known brand?

  • Do you have an incentive for first-time buyers? (e.g., 10% off first order, free shipping over $XX).

:wrench: Fix:- Give People a Reason to Act NOW – Run a limited-time discount (e.g., “24 Hours Only – 15% Off Sitewide”).

  • Use Social Proof – Add real customer reviews, testimonials, and if you don’t have them yet, get friends/family to buy and review.
  • Try Free Shipping – If you have high shipping fees, it can kill conversions.

4. Tracking & Data Issues: Are You Measuring the Right Metrics?- Are you tracking conversions properly? If your Facebook Pixel or Google Analytics isn’t set up correctly, you might not even know what’s really happening.

:wrench: Fix:- Set Up Facebook Pixel & Google Analytics to track visits, add-to-carts, and purchases.

  • Look at Your Add-to-Cart Rate – If people add items but don’t buy, the problem is checkout (price, payment options, shipping). If they don’t even add-to-cart, it’s the product or trust issue.

Final Takeaway: Here’s What You Need to Do Right Now- Stop running ads until you fix the targeting and improve your CTR

  • Revamp product pages (better images, trust signals, and urgency)
  • Improve your store offer (discounts, bundles, or free shipping)
  • Fix your analytics to track real performance

Right now, your biggest problem is bad ad targeting and weak store conversion. Get those right first, then scale.

If you need any other assistance, feel free to ask, and I will try my best to support you.
Best regards,
Daisy.