Does anyone know about this company? They want access to my admin so they can fix my store because it wasn’t approved under WCAG guidelines. Has anyone ever had this happen to them? They claim they are a shopify support team.
Topic summary
A store owner received an email from “Vertex Agency Assistance” claiming to be Shopify support. The sender requested admin access to fix alleged WCAG (Web Content Accessibility Guidelines) compliance issues with the store.
Key Points:
- The email claims the store wasn’t approved under accessibility standards
- The sender is requesting administrative access to make corrections
Community Response:
- This is confirmed as a scam attempt
- Legitimate Shopify communications only come from @shopify.com email addresses, never third-party domains like Gmail
- Store owners should never share admin credentials or sensitive information with unsolicited contacts
Status: Resolved as fraudulent - no action should be taken on this email.
2 Likes
Hey @Infant2Eleven
It’s a scam email because Shopify would never contact you from any other domain (like gmail.com) except for shopify.com domain so there’s nothing to worry about and for safety precautions it is always recommended to not share any information to scam emails.
Best Regards,
Moeed