I have paid once for 1$ per month while selecting the basic plan for first three months. It deducted from my account but when I login again it asks me select/extend a plan and payment method and resets a trial period again. What’s wrong with it. Can somone support from shopify customer support
Topic summary
A user reports paying $1/month for a three-month basic plan, but after the payment was deducted, the system still prompts them to select and pay for a plan again upon login.
Issue Details:
- Payment successfully processed from user’s account
- System appears to have reset, not recognizing the active subscription
- User is being asked to re-enter payment method and select a plan
Support Response:
A Shopify Community representative has responded and is investigating the subscription issue. They’ve requested:
- A screenshot of what the user sees when logging in
- Confirmation of whether the issue persists (noting several days have passed since the original post)
The case remains open pending the user’s response with additional details to troubleshoot the payment/subscription recognition problem.
Hey there, @aminshaikh25_pk . Thanks for reaching out to the Shopify Community with your situation around your subscription. It’s good to meet you!
I’m happy to take some time to help you investigate this issue and resolve it. I just have a quick question I’m hoping you can answer:
- Are you able to provide me with a screenshot of exactly what you’re seeing when logging in that is telling you to purchase another plan?
It’s been a few days since you’ve posted about this issue - are you still experiencing it? If possible, get back to me as soon as you can so we can continue working on this together. I’ll keep an eye out for your reply!