Hello. I just created this account in here and even im not using it today i got that it automatically took money from my bank account. I want it back to me because i’m not using shopify at all since i created this. What can i do?help me please
Topic summary
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A new user reports an unexpected automatic charge from Shopify despite not using the store since creating the account. They request a refund and help recovering the money.
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Evidence provided includes a screenshot of the bank transaction showing the charge.
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A Shopify representative states refunds or account-specific billing issues cannot be handled via the public forum due to the need to verify store ownership and protect sensitive information.
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Next step: the user must contact Shopify’s live support through the Help Center link provided. They should tell the virtual assistant “Speak with support” to get connected to an agent for verification and review of the charge.
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No confirmation of a refund is given in-thread; the outcome depends on support’s findings after verification.
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Status: unresolved in the forum; action item is to initiate live support and complete owner verification.
Hey @Breeze21 .
Thanks for reaching out.
If you have received a charge from the Shopify platform and did not intend to use the store that was created - we will need to verify you as the store owner to take a further look. Since we are unable to authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics.
In this case, it would be best to get in touch with our live support by navigating to the Help Center. Once you arrive at the Help Center, you will need to make the virtual assistant aware that you would like to Speak with support and you will be connected accordingly.
Let us know if you have any questions.