Multiple users report unauthorized charges from Shopify despite claiming they never created accounts or closed accounts months ago. Charges range from approximately $60 to $460, with some recurring monthly for extended periods.
Common Issues:
Users unable to contact human support, experiencing circular navigation through help systems
Bank statements showing Shopify charges without corresponding account activity
Attempts to resolve through customer service proving unsuccessful
Shopify Staff Responses:
Direct users to Recovery Tool to verify account existence
Recommend contacting authenticated support through Help Center chat
Note that refunds are not standard policy but may be reviewed case-by-case per Terms of Service
Cannot access account details through public Community forum
User Actions & Escalation:
Some blocked charges through their banks
Multiple users threatening or pursuing legal action
One user organizing potential class action lawsuit, providing contact information for others to join
Complaints include frozen funds (one user reports $400+ held until June 2025)
Status: Unresolved. Discussion reflects significant frustration with customer service accessibility and refund policies. No confirmed resolutions posted.
Summarized with AI on October 31.
AI used: claude-sonnet-4-5-20250929.
I don’t have or never have had a Shopify account but I’ve just noticed they are taking money from my account and have been for over a year.
I’ve tried looking for a contact to talk to someone about this but I just keep going round and round in circles.
it said to talk to someone to select a store (which I don’t have) or to create a free trial account which is what I’ve done. Just to try and talk to someone.
after doing this the whole thing disappears and I’m back to square one.
how do I just talk to someone ( a human ) who can resolve this issue
this is the worst customer service experience I’ve ever had and I’ve never even signed up for anything.
I have exactly the same problem, I have created an account so I can try and resolve the problem but with no luck. My bank app tells me they have taken around £130 but it does not show on statements. I am considering reporting this theft to the police or relevant fraud officers in the UK. I have never held an account until today. Can Shopify explain why they are seemingly stealing from my bank?
That is definitely strange. To confirm, did you ever sign up for a free trial period? If you haven’t done so already, I’d encourage you to use our Recovery Tool to verify that you don’t have an existing account.
That being said, our public facing Community Team is unable to access any account details. Due to this, you will need to connect with our support team by heading over to our Help Center.
To connect, you can follow the steps outlined below:
Thanks for joining the thread. I’m sorry to hear about that.
To better assist, could you please share a screenshot with me where the exact steps outlined above are followed? This will allow me to investigate further to ensure you’re able to connect with us.
Could you clarify with us if you created a Shopify store, by any chance? Would you be able to provide some additional context on the charge that you have received? I am just trying to get a better understanding of this situation so I can assist you accordingly.
I opened a Shopify account about 8 months ago couldn’t work it out so
closed it down but they kept taking money out! I have put a stop to it now
through my bank and I want my money back $61.60. For 8 months!
To confirm, have you already reached out to our authenticated Support via the Shopify Help Center? Once you’ve followed the steps to deactivate your Shopify account, you can contact our Support team to further investigate. While we do not offer refunds, we may be able to review this on a case by case basis. You can find more information on this in our Shopify Terms of Service.
I have the EXACT same problem. Had the account but closed it in January 2024 and still auto debit is continuing. I have spoken to many advisors. Emailed but NOTHING. I have got vp issues owing to their useless attitude
No solution. Bank is saying contact Shopify. Shopify is saying do it Yourself. Now what do u do???
Acc support has been give all bank Statements and now again they are saying go to the acc and do it. I don’t have access details. Also they are not refunding. I will sue SHOPIFY. Already spoke to my lawyer! What the hell!!! Taking hard earned money like this stealing!!!
They did the exact same thing to me! I made an account on 10/24/2024 but deactivated it on 11/01/2024. On 11/04/2024, I got charged $128 but didn’t realize it. I again got charged $128 on 12/23/2024 so I contacted support and they told me they’d escalate the matter to billing to issue me a refund and that they deactivated my account. Billing never refunded me AND they reopened my account because I was charged another $128 on 1/12/2025. SHOPIFY IS A CORRUPT, THIEVING, FRAUDULENT COMPANY and I do plan on suing them. I have now been having to keep all my money in my savings account so Shopify doesn’t steal anything else.
Hi, not sure if anybody else is reading this. Everyone in their group has had money taken from them and shopify can’t give you a legitimate reason and refuse to refund transactions. I would like for everyone to contact me directly 980.285.8011 or email me at restore4ever.01@gmail.com. We are small businesses we signed up in the hopes of expanding our business. We have experienced not just the loss of our money but a recurring billing that they can’t seem to stop. They sent me an email saying they froze my funds over $400 until June 12th 2025. I have 2 iphone orders i can’t ship because who is paying to ship a product when you guys can’t GARAUNTEE i will be paid until summer? This is unethical and I run an LLC taxes are due quarterly. So what revenue do I put for the entire first half of the year if I can see it, touch it or spend it? Join us in a class action suit. I am having my lawyer craft the paperwork now with an outline of the charges against them. Thanks.