is this an shopify support partness or a scamm?
Topic summary
• A user shares a Gmail screenshot of a message claiming to be from a Shopify support partner and asks if it’s a scam.
• The only reply states that legitimate Shopify communications come via email from the shopify.com domain. Any message from a different domain is not official Shopify support.
• No one verifies the specific sender shown in the screenshot or offers additional checks (e.g., viewing full email headers). The message’s authenticity is not confirmed.
• The attached image (screenshot) is central to the question, but its contents are not analyzed in detail in the thread.
• Status: Open/Unresolved. Implicit next step: verify the sender’s email domain is shopify.com before engaging.
Hi @Nicolas0
Shopify only contacts you via email with the domain shopify.com only.