I'm unable to verify my address and I can't process payments

Shopify Discussion

Topic summary

  • Core issue: A merchant’s store cannot process payments because address verification failed and the system has locked further attempts. Previously submitted documents were rejected without explanation.

  • Attempts so far: The merchant contacted Shopify Support via chat, was told the query would be escalated, but has received no response after 4 days and then a week. They specifically need a manual address verification.

  • Guidance offered: One community reply suggests checks on address format and ensuring it matches billing details, trying an alternate formatting or nearby address, and contacting Support for manual verification.

  • Payment processing checks: The reply also advises verifying payment gateway configuration (the service that processes card payments), ensuring supported methods, confirming the processor account is fully verified, clearing browser cache/cookies, and testing another payment method.

  • Outstanding questions: The merchant asks who to contact to trigger manual verification since Support hasn’t followed up. Another participant asks whether the issue was resolved.

  • Status: No resolution reported. The discussion remains open, pending Shopify Support/manual verification action.

Summarized with AI on December 16. AI used: gpt-5.
1

My Shop currently can’t process payments because I can’t verify my address. I have reached the maximum amount of attempts for submitting details and now I can’t make any more changes. I have not been told why the documents I previously submitted weren’t accepted. I have chatted with an advisor four days ago who said they would pass on my query but nothing has happened. I need help with how to rectify this situation please.

2

@Amy_24_1

If you’re having trouble verifying your address and processing payments on your Shopify store, here are a few steps you can take to resolve the issue:

  1. Address Verification

  • Check Address Format: Ensure your address is entered correctly, including street, city, state/province, and postal code. Make sure it matches the format recognized by your postal service.

  • Billing Information: Verify that the address you’re entering matches the billing address associated with your payment method.

  • Try a Different Address: If you’re still having issues, try entering an alternative address, such as a nearby location or a different format (e.g., using abbreviations).

  • Contact Shopify Support: If your address still won’t verify, you may need to reach out to Shopify Support for assistance. They can help troubleshoot and verify your address manually.

  1. Payment Processing Issues

  • Payment Gateway Configuration: Double-check that your payment gateway is set up correctly in your Shopify store. Make sure all credentials, such as API keys, are entered correctly.

  • Supported Payment Methods: Ensure that the payment methods you’re trying to use are supported by Shopify and your payment gateway.

  • Check with Your Payment Processor: Sometimes, issues can arise with your payment processor. Contact them to see if there are any issues on their end.

  • Account Verification: Ensure that your payment processor account is fully verified and active. Unverified accounts may have restrictions.

  • Clear Cache and Cookies: Sometimes, clearing your browser’s cache and cookies can resolve technical issues related to payment processing.

  • Try Different Payment Method: If a specific payment method isn’t working, try using another one to see if the issue persists.

3

I need to get my address manually verified but I haven’t been able to get help from anyone. I have tried Shopify support and have been told they would get back to me but I have I haven’t heard anything a week later. Who can I contact?

4

Was this ever resolved