susur.ro is my website and I use the Dawn theme.
My problem is that when I access the website, the image banner loads for a split second and then disappears. It is however fully visible on mobile view. What could be the cause?
Thank you.
Topic summary
Image banner on susur.ro (Shopify’s Dawn theme) briefly loads on desktop, then disappears; it remains fully visible on mobile. The concern is potential impact on Firefox users.
Others tested the site on Chrome and Safari and did not reproduce the issue. A subsequent test on Firefox also showed the banner working normally, suggesting the problem may be device- or browser-instance specific.
An external fix was suggested via a shared link, but implementation details were not provided in the thread.
Screenshots were shared by both sides: one showing normal display across browsers, and one from the affected laptop illustrating the disappearing banner. These images are central to understanding the discrepancy.
Current status: unresolved for the original reporter. Key next steps implied: try the suggested fix from the external link, and further isolate the issue by testing Firefox settings/add-ons, cache, or device-specific factors. No confirmed root cause or official resolution yet.
Hi @sinhoratiu
I have checked on my side both on Chrome and Safari but did not get the issue as you mention. I guess the issue causes by your browser.
1 Like
Thank you for the reply. I am using Firefox, but it’s problematic if customers that use Firefox cannot see the proper website. How can I fix this?
Hi @sinhoratiu
This is Theodore from PageFly - Shopify Page Builder App.
For solving the problem about the Image Banner From Dawn Theme Not Showing Up On Desktop View, let’s try this solution:
This is from my side https://monosnap.com/direct/IiT1FZEVRuLVXS0qoNp46PNGjH6guO
I’ll be so happy if my suggestion can help to solve your problem. If you have any further questions, please feel free to tell me.
Best regards,
Theodore | PageFly
