Hi, I have been trying to install the inbox app on my store to turn on the chat feature and the chat bubble is not appearing. Before I edited my store, it worked perfectly but now it’s not. I even opened it on the default dawn theme and that did work which makes me believe it’s a code issue. I did edit my code for my store but now I’m not sure where to look/edit to fix the issue. Where in the code can I edit the chat feature for the inbox app. Thanks in advance!
Topic summary
A user is experiencing issues with Shopify’s Inbox app chat bubble not displaying on their store.
Key Details:
- The chat feature previously worked before store customizations were made
- Testing confirmed the bubble appears correctly on the default Dawn theme
- This suggests the issue stems from custom code modifications
Current Status:
- The user is seeking guidance on which code files or sections to review/edit to restore the Inbox chat functionality
- The discussion remains open with no solutions provided yet