Incorrect 1099-K - No update & Now facing penalities + costs

Accounting & Taxes

Topic summary

A merchant received a 1099-K with incorrect information—issued under their personal name and SSN with an outdated address instead of their business name, EIN, and current address. They contacted Shopify’s tax team in early March to request an amendment but have received no response.

Current Impact:

  • Already incurred penalties and additional filing fees due to the error and delay
  • No correspondence or requests for information from Shopify
  • Seeking information on typical response times and whether self-service correction is possible

Status: Unresolved. Another user reports experiencing the identical issue, indicating this may be a broader problem. No timeline or solution has been provided by Shopify’s tax team.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

I noticed my 1099-K was addressed to me (personal name, social security number + outdated address) and contacted shopify in the first week of march asking if I could amend it to reflect my correct tax information (Business name, EIN & current address - all information that shopify has already).

I’ve yet to hear from the tax team & have already incurred penalities & additional filing fees due to the error & delay.

I wanted to ask what the average waiting time is for hearing back from the tax team & if theres a way I could update the information on my end? I havent been contacted to provide any information or received any sort of correspondence so I’m currently at a loss on what to do.

2

Hey, im currently in the same situation as you :disappointed_face: any updates? how long did it take for them to reach out to you and everything was corrected?