Indexing & Sitemap Crawling Issues After Domain Change.

Shopify Apps

Topic summary

A Shopify store owner recently migrated from a non-www domain (creslia.com) to www version (www.creslia.com) with proper 301 redirects but is experiencing multiple indexing problems in Google Search Console.

Main Issues:

  • Homepage shows “URL is not on Google” despite successful Googlebot crawls and allowed indexing
  • Canonical URL mismatch detected between declared and Google-selected versions
  • Submitted sitemap appears as “unknown to Google” with no crawl history or discovered URLs
  • Google & YouTube app displays 0 products while Google Merchant Center shows 908 approved products

Troubleshooting Steps Taken:

  • Submitted updated sitemap to GSC
  • Verified 301 redirects are functioning
  • Requested manual indexing multiple times
  • Confirmed robots.txt allows crawling and references sitemap

Current Status:
One respondent suggested providing screenshots for detailed diagnosis and emphasized that Google’s crawling/indexing operates on its own timeline. They recommended waiting for Google to complete processing the domain change before further troubleshooting. The issue remains unresolved and ongoing.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

Hi everyone,

I’m facing a serious issue with Google Search Console (GSC) regarding indexing and sitemap crawling for my Shopify store - https://www.creslia.com. Despite trying multiple solutions, my homepage is still not indexed, and none of the URLs from my sitemap are being discovered or crawled.

Background- Domain Change: My store was previously on https://creslia.com (non-www). Yesterday, I updated it to https://www.creslia.com and set up proper 301 redirects from non-www to www.

  • Platform: Shopify

What I’ve Done So Far- Submitted the updated sitemap: https://www.creslia.com/sitemap.xml in GSC (Google Search Console)

  • Verified proper 301 redirects for all non-www URLs

  • Requested indexing for the main page multiple times via GSC

  • Checked robots.txt - it includes the sitemap and does not block crawling

  • Confirmed that Shopify’s sitemap contains correct references (like sitemap_products_1.xml, etc.)

Current Issues#### 1. Homepage Not Indexed- GSC shows: “URL is not on Google” for https://www.creslia.com/

2. Sitemap Not Crawling- Sitemap says: “Sitemap index processed successfully”, but Total Discovered URLs: 0

  • URL Inspection for the sitemap shows “URL is unknown to Google”, no crawl history

3. Google & YouTube App Issue- My Google & YouTube app on Shopify shows 0 products, but in my Merchant Center, I can see 908 approved products. Connected with my Shopify App only. no other Product content Source.

What I Need Help With- Why is the homepage still not indexed, even after a successful crawl and proper canonical?

  • Why isn’t the sitemap crawling or showing discovered URLs, even after being processed?

  • How can I ensure the sitemap and homepage are indexed correctly?

  • Any idea why products aren’t syncing properly between Shopify’s Google & YouTube app and Merchant Center?

A Note

I’m not a developer or expert in digital marketing. I’ve done my best to troubleshoot this with the resources I could find. I’m hoping someone in this amazing community or the Shopify support team can guide me on how to fix this properly.

Any advice or guidance would mean the world to me!

Thanks in advance,

Venu Gogineni
www.creslia.com

2

Hi @Creslia

I have carefully read your shared situation here and for this kind of situation, it is better for you to share some issue related screenshots here for reference, so that I can check and give you the specific feedback accordingly.

Also, please know one thing that Google has its own way and frequency to index or crawl the page contents. If you update the store URLs recently, you can choose to give it some time and wait for Google to finish crawling or indexing. Then double check if any further progress is working on Google end. Thank you!