Instagram shop not showing correct prices

Shopify Discussion
1

Hello,

I am having an issue with my Instagram Shop - It is showing incorrect prices in my shop and when I tag the product in a photo. It says that items are on sale when they are not. My website has the correct prices but they are not reflecting correctly on Instagram. I already tried contacting Facebook on my Commerce account, but was told that I needed to contact Shopify.

I honestly have tried everything and need some help as soon as possible because majority of my item prices are wrong. Please see attached for an example of what I am referring to. Thank you!

2

When setting up the Shop, somewhere you are to input the price and under it, you have another option to click on “ON SALE” where you are to enter another price… What you are experiencing means you have marked the ON SALE option

Sales.PNG
Sales.PNG487×182 6.75 KB

3

Hi,

Thank you for your response. Question: how do I get to the page you
have screenshotted?

4

Go to your Business Facebook Page, then commerce account

5

then click on shop or item