Internal error. Looks like something went wrong on our end

Retired Boards Appdev Graphql Basics And Troubleshooting

Topic summary

A previously functional app is now encountering GraphQL errors with insufficient debugging information. The error message states “Internal error. Looks like something went wrong on our end” and includes a Request ID, but lacks actionable details for troubleshooting.

Shopify’s Response:

  • Requested additional details about the GraphQL request and context
  • Suggested two paths forward:
    1. Share request details in the forum for initial review
    2. Contact Partner Support directly with specific app/store information and the Request ID for deeper investigation

Status: The issue remains unresolved and awaiting further information from the original poster to diagnose the root cause.

Summarized with AI on November 10. AI used: claude-sonnet-4-5-20250929.
1

An app that was previously working fine is now throwing graphql errors that do not have enough detail for us to debug what is wrong.

For example:

“message”: "Internal error. Looks like something went wrong on our end.

Request ID: 77e1582d-d608-4001-bd17-9103000f71b5-1713834064 (include this in support requests).",

2

Hey @kimieann ,

Can you share some details of the graphql request you’re making and a bit of context around it? We could take a look at that and see if there is anything that stands out that may cause an issue. Alternatively, you can reach out with that information to our Partner Support team so they can take a look at the specific store/app information around that request.

Kind Regards,

  • Kyle G.