iPhone Tap to pay Shopify pos in New Zealand

Retail & Point of Sale

Topic summary

Issue Identified:
Tap to Pay on iPhone recently appeared as an option in Shopify POS for New Zealand users, but produces an error when attempting setup. Shopify support confirmed the feature is not actually available in NZ, and support documentation showing availability was incorrect.

Current Status:

  • Feature is only supported in the United States
  • The option may be visible globally due to app UI updates in preparation for future expansion
  • New Zealand merchants cannot activate it yet

Recommended Alternatives:

  • Use WisePad 3, which is officially supported in New Zealand for contactless payments with Shopify POS
  • Monitor Shopify’s hardware page and changelog for official announcements about international Tap to Pay rollout

Resolution:
User confirmed they already have WisePad 3 and will continue using it while waiting for official Tap to Pay availability.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

Have just seen the option now available on my app, but an error message comes up when I try and set it up. Shopify support says it’s not available even though their support pages says it is ( apparently in error I’m now told). Has anyone in New Zealand managed to activate it ?

1 Like
2

Hello @MattyH

Current Issue:
. Tap to Pay on iPhone appears as an option in the Shopify POS app in New Zealand.

. When trying to set it up, you get an error message.

. Shopify Support says it’s not available, even though some support pages mistakenly listed it as available.

Why This Happens:
. The feature is currently only supported in the United States.

. Shopify may have updated the app UI globally in preparation for future expansion.

. This means New Zealand merchants can see the option, but can’t use it yet.

What You Can Do:

  1. Use a Supported Card Reader:
    Shopify supports the WisePad 3 in New Zealand — it works with Shopify POS and supports contactless payments.

  2. Ignore Tap to Pay for Now:
    Since the feature isn’t live in NZ, just skip setting it up until it’s officially released.

  3. Stay Updated:

. Make sure your Shopify POS app and iPhone iOS are up to date.

. Keep an eye on Shopify’s hardware page for NZ for official announcements.

. Watch Shopify’s changelog or blog for updates on international Tap to Pay rollout.

Thank you :blush:

3

Thanks - yup I already have the wisepad, just thought it bizarre it recently appeared as an option and was documented in the support pages as available. It’s not imperative I have it so all good - just curious as other sources say it is available.

4

ok great if you need any help let me know happy to help :blush: thank you