at 5:15am (UTC + 9:30) there was an issue with shopify where no images, products etc were loading. This issue seems to have been resolved, but our store is still wiped out. Is anyone else having this issue?
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None of the images on my site are currently showing, is that what youâre experiencing as well?
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Thatâs correct,
and almost none of the menu items are working either as far as I can tell?
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My navigation works but yeah basically the same issue. The issue has already been resolved apparently according to shopify status report and another post, but weâre still facing the problem. Hopefully someone can assist us soon.
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We are having the same issue. Apparently an issue with the third party theme. We are on Palo Alto (a Presidio Creative theme) and Shopify are pointing the finger at Presidio. What theme are you two on?
how could I check that?
Should be able to see if you log in to your website backend, go to âOnline Storeâ and it will show on below the main image in the main feed
Whatâs your website, i can check it online as well
Iâm using Wookie Theme
Iâm with you, so our theme is a shopify theme I believe, weâve just populated it with our own images. It was put together by a local developer, but he hasnât loaded on any third party thrme as far as I can tell. Our is just called ânew filtering changesâ where we updated the ability to filter products
Actually, before the issue, I installed the Search & Discovery App by shopify and added some filters for collections. After that all assets stopped working. Did you do the same for your store?
No, we havenât made any changes. Just suddenly stopped showing any images or text when we arrived at work this morning
We installed the free gift app on Monday, but itâs been working ok - right now itâs the only thing that is working
Weâve received a reply from support, itâs an ongoing thing and the developer is working on it. Theyâve asked us to give them 24 hours 
Thatâs hopeless! I suppose they will replace your dayâs sales! I hope it doesnât take us that long as we canât see any content at all on our website! So much for Shopify & their theme developerâs appartently market leading supportâŚ
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Did this get sorted for you? The issueâs gone off Shopifyâs Status page but we still donât ahve any images or anything showing on our site!!!
Exactly the same here, and I canât seem to raise anyone. I am looking at trying to disable a couple of third party apps, I canât imagine that will make much difference
Absolutely hopeless!!!
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Your website assets are fixed, can you share how you got it resolved? Iâm still facing the same issue and the Theme developers havenât responded as yet.
Sure thing. The theme creator Presidio Creative, came up with this;
https://palo-alto.presidiocreative.com/updates/palo-alto-page-crash-fix
Removed 5 lines of code and problem solved!
Recommend getting in touch with your theme provider.