Is anyone else experiencing issues with contacting support?

Shopify Discussion
1

Is anyone else having trouble with contacting support? Everytime I try to contact them there is a server error and the page fails to load.

1 Like
2

It has happened to me a couple of times but it usually starts working again within ah hour or so. Hope it’s okay by now.

3

Hi, @Shaunm1 .

Welcome to the Shopify Community.

I understand you’re experiencing issues connecting with our support team.

To gain further insight, could you provide information on the following:

  • Please share a screenshot of the error message you’re seeing.
  • Could you also share a screenshot showing the website URL in the address bar?
  • What browser and device is this occurring on?
  • Please advise what steps you took leading up to the error message.

In the meantime, I recommend trying the following troubleshooting steps:

  • Clear your cache and cookies and completely reboot the browser.
  • Try using a different device.
  • Try using a different browser (ex. Google Chrome, Safari, Mozilla Firefox)

I look forward to your reply.

4

yeah, Someone’s gonna have to go in there and clean up this place. I have not gotten any support you can’t talk to nobody you can’t talk to a real person you got to just talk to the AI chat support and they don’t give you **** and I can’t even choose my store because it won’t let me so it keeps me in the loop and that just another way for them to give away with your money