Is anyone having issues with TD Bank's institution number in Canada?

Shopify Discussion
1

Anyone here bank with TD in Canada that had a problem when they started with the Institution number being “Invalid” ??

I fill everything out and “Invalid Institution number” always happens. I wanna get my store up

2

Hey all…is there NO ONE out there that uses TD Banking in Canada on Shopify? Surprised no ones answered yet. If you are a TD member and your store is running can you please take a look at your Institution Number you put in your banking area and let me know what it looks like. All TDs in Canada are “004”…but mine doesnt work…i keep getting “Invalid Institution number”. Thanks all

3

Hi, @SnowStorm0073 .

Julie, here from Shopify Support.

I’m sorry to hear you’re having difficulties setting up your Shopify Payments account. I have taken a look and the TD institution number you are attempting to use looks to be the right one. Have you tried reaching out to TD directly to confirm that all the details you are trying to enter are correct? This would include not only the institution number but also your account number and routing number.

Nonetheless, I’m curious to see if there are any other TD customers here who have experienced the same problem. I recommend trying once more using incognito mode in Google Chrome. Sometimes plugins that have been installed could be the culprit here. If you aren’t sure how to access incognito mode, you can do so by heading to File > New Incognito Window when using Google Chrome.

If this doesn’t work, then I would recommend contacting TD as a next step, and simply let them know that you are trying to receive payout transfers from Shopify. If, after speaking with them, you’re still experiencing issues, I would be happy to get you in touch with our Shopify Payments team who will be happy to step in and assist with the setup. In this case, we would just need you to provide a blank void cheque or direct deposit slip.

Please let me know how that goes! I look forward to hearing back from you.

4

Hello there Julie ? incognito didn’t work either

5

Thanks for letting me know!

Have you reached out to TD yet? They should be able to walk you through the entire process while you enter in your bank account details so you can be absolutely sure that the correct account, routing and institution numbers are being used. If, after speaking with them and confirming the account details are indeed correct, please let me know and I’d be happy to send you an email directly, connecting you with our Shopify Payments team.

6

Hello Julie,

I got it all figured out now…goes like this…was told to enter “0XXXX” then XXX and XXXXXXX by my direct deposit paperwork. But instead of the “0” at the beginning numbers do XXXX7 then 004 and finally XXXXXXX. This is for Canada only.

7

Thanks for letting me know. I’m glad it worked out and you were able to finish setting up your account.

Now that you’re all set up, it might be worth processing a test order prior to launching. This allows you to get a feel for how the checkout process works for both the customer and for yourself as the merchant. Feel free to check out our help doc on testing Shopify Payments, which outlines how you can enable test mode in your Shopify Payments settings to process a simulated transaction.

Thanks again for following up and best of luck with your launch!

8

I am having the exact same issue with BMO - the institution number is 001 but it is marked invalid. What is the exact solution - I don’t understand the XXXX part!

thanks!

Dena

9

Hi, @DenaB !

It sounds like the issue with BMO is quite similar to the issue that @SnowStorm0073 was having with their TD account. Are you entering 001 manually, or have you copied and pasted it into the bank details field in Shopify? If that’s the case, please make sure that you are typing all three numbers in manually to prevent any unnecessary spaces. If you are still having difficulties, I would recommend contacting BMO directly and have them walk you through entering the details. Have you been in touch with BMO yet?

10

Hello there @DenaB ! The "X"s are as follows so you can get it. XXX-XXXX-XXXXXXX right. Branch, Institution & account number, or w/e the order is. However, the 4 digit number (I think branch) add a "7 "to the end of your branch number. The “7” is the country code (which is strictly Canada) and it might need that in the “XXXX”. Hope that works for you! Good luck

11

@DenaB my bad…it goes…uhhh…w/e your 3 digit number is stick with that…the area that you can add 5 numbers (think it’s branch #) instead of a “zero” (0)…put in a number 7 at the end to let it (the program) know it’s Canada based account. Hope you get it…ahhh…just found a copy of mine. It’s the TRANSIT number! Let’s say your transit number is 1234 and your inputting it as 01234 because thats what its telling you. Instead go 12347. The 7 is the code for Canada banking institutions. Good luck again!

12

Thanks for the replies & sorry I forgot to update this. Luckily, my branch manager knew the trick as BMO’s general help line for business accounts was useless. (As is Shopify’s pretty much on this thing) Anyway, for BMO you add a 2 to the end of your transit number and it works. I have no idea why.

best

Dena

1 Like
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I’m still getting this issue after adding 7 at the end to Transit#.

It says Institute# is invalid, adding 004 for TD account

14

@amarjagdev

Turns out the last digit of the branch number is not always 7. It’s based on where your business is located. So for example if you’re in Ontario the last digit will actually be 2.

Branch numbers ending with:

  • 0 are located in British Columbia and Yukon
  • 1 are located in Western Québec including Montreal and surrounding areas
  • 2 are located in Ontario including Toronto and surrounding area
  • 3 are located in Nova Scotia, Prince Edward Island and Newfoundland excluding Labrador
  • 4 are located in New Brunswick
  • 5 are located in Eastern Québec including Labrador
  • 6 are located in Eastern Ontario including Ottawa and surrounding area
  • 7 are located in Manitoba and North-Western Ontario
  • 8 are located in Saskatchewan
  • 9 are located in Alberta, the Northwest Territories and Nunavut (?)

source:

https://www.paypal-community.com/t5/My-PayPal-account/MY-TRANSIT-NUMBER-IS-ONLY-FOUR-DIGITS/td-p/330836#

15

I’m also a TD Canada Trust customer in Southern Ontario and can’t get it to accept my Institution #. 004 didn’t work. 0047 didn’t work. 00472 didn’t work. Ahhhh. So frustrating.

Anybody other southern Ontarians who found a way to make it work?

2 Likes
16

Having the same issue

1 Like
17

I am located in Southwestern Ontario as well and am experiencing this issue - nevermind, was using the wrong transit number.

18

Shopify form says the institution number 004 for TD Bank is not valid. I know I have the correct information. I have also tried opening incognito. After speaking to my Bank they tell me that 004 is the correct information. Very frustrating. I hope the whole platform isn’t this difficult. I have spent many hours trying to fix this and I have only just begun.

19

Hi Julie
Same problem here but I called BMO and I have everything right on my side of things. 001 is not working when I type in my institution number and I have no clue what to do now

20

Hi Amal

I had this issue with BMO too. Luckily, my branch manager knew the trick as BMO’s general help line for business accounts was useless. (As is Shopify’s pretty much on this thing) Anyway, for BMO you add a 2 to the end of your transit number and enter that. I have no idea why.

Hope this works for you!

Dena