Is autoplay for homepage videos problematic?

Store Design
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Topic summary

A store owner is experiencing issues with homepage video autoplay on their Shopify site (underpass.co). The video is not autoplaying as intended, particularly after switching to the Ride theme 10.0.0, though it worked previously on an older theme.

Key concerns:

  • Whether autoplay is currently blocked by modern browsers
  • If autoplay functionality poses risks or problems for users
  • How to maintain an effective homepage video experience without autoplay

Technical context:

  • The user is not a professional coder and requests step-by-step guidance
  • The issue appears theme-specific (Ride 10.0.0)

The discussion remains open with no responses yet. The user seeks both troubleshooting help for the autoplay feature and alternative recommendations if autoplay is no longer advisable for modern web browsers.

Summarized with AI on November 19. AI used: claude-sonnet-4-5-20250929.
1

Hi there :hugs:

I’m having troubles with my homepage video on my online shop (www.underpass.co).

The problem is making the video autoplay in loop as soon as a user is inside the homepage but is its dangerous lately? I mean is generally the browsers blocking autoplay videos?

In case what do you suggest to do if i would like to maintain a homepage video without the autoplay mode?

P.S i’m not that professional with coding. If you have a suggestion, please be patient to explain step by step :cry:

Thanks in advance!

Best regards

2

I’ve forgot to say that currently i’m still using an old theme. I’m having the issue on the new Ride theme 10.0.0 and the same video that you can see on my shop is not autoplaying anymore. Is it a bad thing for today browsers an autoplay video?