Hi,
I have had a problem with my theme since 12th December, and the support person told me that the theme support team would get back to me as soon as they could. I sent them messages to ask when they would contact me back. The last message I got from the support person was weird and seemed like they just copied and paste a text which was completely irrelevant to my problem. It was like having a conversation with a bot. My last message to them was last Sunday, and I was waiting for them to reply which they never did. Today they closed that chat due to inactivity.
This is frustrating and makes me question if I really should continue with Shopify. I haven’t launched my store yet so it was good in a way that the problem happened now. But what would happen if this was after I launched it? I use their theme so I have 60 minutes of service. Is this normal? Or other merchants normally hire other developers to solve problems instead?
Thank you and merry Christmas.
good luck and yes moving from shopify is the best thing forward. it seems they are good with leaving businesses without an ecommerce while they copy past the responses and each support member will start with “i am the one to help, i will make sure… “ thats i I have been receiving for the past 15 days while my store domain is apparently stuck with shopify and we cant even do business RUN… im running aS SOON AS I GET MY DOMAIN BACK FROM SHOPIFY AS THEY SEEM TO BE HOLDING IT FOR NO REASON OTHER THAN LACK OF CUSTOMER SERVICE AND ACTION. BEST OF LUCK
I’ve been reading on other sites about how their support has become really bad.