For the past month, Shopify support and has been the worst i have ever experienced. no tickets are ever followed up on, nothing is being fixed, and worst of all the system would show everything is active and correct but when tested it actually is not working, nothing worst than that, how can you even trust the system when it clealy shows active with no issues but doesn’t actually work on the back end. you guys need to do better especially now closer to the holiday. even trying to speak to a manager they won’t transfer me
1 Like
Hi there, @shebley_group . Thank you so much for taking the time to write about your situation here in the Community.
I’m deeply saddened to hear about your ongoing situation here. Our Support Team strives to do the best we can for all of our merchants that reach out for support, and I’m sad to hear that we’ve let you down. We’d love to have another shot at helping you out with things.
Before we can move on to any additional steps, I do need to set some expectations for the work we do here in the Community:
- We can’t authenticate you in the community, so I won’t be able to access any personal or account specific information
- As I can’t authenticate you, I will not be able to access your store and do any testing.
With the above considered, I’m happy to learn more about your situation, to see how we can help. Can you please provide me with the following information:
- Can you let me know about the original issue that prompted you to reach out to our Support Team?
- Can you provide me with your most recent ticket number from your most recent interaction with our live team?
Once I know more about the issues you’re facing, I should be able to advise or action some next steps. Please, get back to me when you can with the requested info. I’ll keep my eyes peeled for your reply.
Hi,
if you truly want to help all you have to do is simply assure my multiple open tickets are action fixed and updated and actually being worked on, otherwise there is nothing you can help me with, simply you guys doing your job period.
Hi again, @shebley_group . Thanks for following up with us.
I’m happy to let you know that it situations where a ticket requires more time to investigate and resolve, our team will be sure to follow up with you as soon as there is new information to share.
I welcome you to follow up with me here in the coming days if you don’t hear back from the team on your tickets. If you do follow up with me here, please include the ticket number from your most recent ticket so I can pass that along to the Internal Team and have them check on the status of things.