I was in the middle of a conversation with Shopify’s support, but the page refreshed into an error. Now when I go to https://help.shopify.com/, it gives me an error saying “Maintenance”.
Is anyone else seeing this?
Hi @specklefarms ,
Thank you for reaching out to the Community. I’m happy to provide some assistance with this request, to ensure it gets resolved.
As we are not experiencing any known issues with the Help Center, I’d recommend attempting some local troubleshooting steps. For ease, I’ve gone ahead and listed these steps below for you to attempt to see if this helps to resolve:
- Clear your Cache and Cookies.
- Access the shop in an Incognito Tab.
- Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
- Try Another Device.
- Try accessing from the Shopify Mobile App.
- Try Restarting your device.
- Make sure your device is Up To Date.
After completing all of the outlined steps above, you can head over to our Support Page to see if you’re able to connect with us.
To connect, you can:
- Head over to our Support Page.
- Log into your shop.
- Select the topic Starting a store.
- Scroll to the bottom of the page to view all available support options.
Please let me know if you have any troubles with these steps.