- I received the following email. It screams of a phishing attempt but want to make sure. I removed the link that asked me to log in. I have not been contacted by anyone from the below dates. Can someone from Shopify confirm is these are real emails or phishing attempts. I can tell from senders email address
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We have received one(1) product fraud and two(2) non-delivery reports from your customers on 2nd of December 2021. Following one of the reports that stated products ordered on Friday 5th and Monday 8th of November are yet to be delivered which included proof of payments, we await your response. We advice you provide enough information to defend your store against this report. |
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Keep in mind |
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Shopify does not support any form of Ecommerce fraud hence you are required to address this non-delivery report within two business days. We value your business and we love to keep your store active. Kindly respond to this issue to avoid suspension on December 6th. For more information and to respond to this report, visit the support link below: An agent "Elisa Williams" has been assigned to the product fraud report and will assist you with the investigation and how to resolve this issue. What happens when a store get reported for fraud? At Shopify we take fraud reports seriously hence we investigate these reports and when a store is found guilty of fraud for the first time Shopify issues a warning and monitors the concerned store closely. If found guilty of fraud for the second time the concerned store gets deactivated without notification. Deactivated store data will be available for download after 30days. Note: Store data will NOT include customers information! |
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Can a suspended Shopify store be restored? |
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Any Shopify store suspended for fraud cannot be restored and user cannot register a new Shopify account as the owner credentials will be blacklisted. For more information on how Shopify deal with fraud, visit Shopify support center. |
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