A store owner received a suspicious email from “legal.helpercenter.legal@gmail.com” claiming to be from Shopify’s Compliance Team, threatening store closure within 24 hours due to unspecified technical issues.
Confirmed as phishing attempt:
The email address is not from an official Shopify domain (@shopify.com)
Multiple users report receiving similar fraudulent emails recently
Shopify staff confirmed these are fraudulent emails falsely claiming security concerns
Recommended actions:
Do NOT click links or reply to the email
Report to safety@shopify.com (include email headers following MX Toolbox’s guide)
Check Shopify admin dashboard for legitimate notifications—Shopify communicates important issues through official channels only
Do not provide any personal information
The discussion confirms this is part of a broader phishing campaign targeting Shopify store owners.
Summarized with AI on October 29.
AI used: claude-sonnet-4-5-20250929.
We have detected a technical and compliance issue within your store, which requires immediate attention. Due to this, some functionalities of your store have been temporarily restricted. If the issue is not resolved by the next 24 hours, further actions will be taken including potential closure of your store.
To avoid any disruption, we strongly encourage you to address the concerns as soon as possible. For support and guidance on resolving this, please contact our Compliance Support Team.
Please note, failure to resolve these issues by the specified deadline could lead to store closure and potential impact on your business operations.
We urge you to act quickly to maintain the smooth operation of your store. Be sure to reference your Tracking ID (765457) to ensure prompt assistance.
Check your Shopify admin dashboard for any compliance notifications. Shopify will always communicate important issues directly through the admin or their official support channels.
It seams everyone is getting those phishing emails recently. Definitely a scam, you can see by the email address. Don’t reply, just report as someone mentioned in the comments.
We have been alerted to fraudulent emails falsely claiming to raise security or technical concerns about your Shopify store. Like you mentioned, the safest course of action is to report this email to our safety team. In the meantime, please disregard these emails and ensure you do not click on any links or provide any personal information.
To help us investigate, please follow these steps:
