Item says sold out on the online store but when I’m in my shopify admin it shows 1000 stock

Product Development & Sourcing
,

Topic summary

A Shopify store owner is experiencing an inventory display discrepancy with the DSers fulfillment app.

The Problem:

  • Shopify admin shows 1000+ units in stock (managed by DSers, not manually editable)
  • Online storefront displays all items as sold out

Suggested Solution:

  • Check if “Track quantity” is enabled in Shopify Admin > Products
  • Verify DSers is properly syncing inventory to Shopify
  • Try refreshing or manually pushing inventory updates from DSers

The issue appears to be a location or inventory syncing problem between the two platforms. The discussion remains open with one proposed troubleshooting approach.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

Hi, I’m using the fulfilment app Dsers and I have the problem of when I’m in my shopify admin it shows 1000+ stock that I can’t edit due to it being done through dsers however when I view my online store it shows all my items as sold out.
Does anyone have a solution?

Many thanks

2 Likes
2

Hi @mxcold

This issue is likely due to a location or inventory syncing problem between Shopify and DSers.

In Shopify Admin > Products, open your product and see if “Track quantity” is enabled and set correctly?

Also, in DSers, ensure it is properly syncing stock to Shopify. You might need to refresh or manually push inventory updates.