Product Showing as "Sold Out" on Shopify but Available in DSers

Shopify Discussion
1

Hello Support Team,

I am experiencing an issue with my Shopify store where some products are showing as “Sold Out” when viewed on the storefront, even though they are available and in stock on DSers.

Here’s a summary of the issue:

  • I added the products to my Shopify store using DSers.

  • In DSers, the product stock appears to be available.

  • However, when I check my store or preview it through the “View Store” button, the same items are showing as Sold Out.

  • I have already tried troubleshooting steps like:

    • Refreshing the sync between DSers and Shopify.

    • Ensuring inventory is tracked properly.

    • Making sure the product is active and available in the online store channel.

    • Checking for any location-based inventory issues.

Despite this, the problem persists. I would appreciate it if you could help me identify what exactly is causing this issue and how to fix it.

Store Name: Velvet Vintage
Platform: Shopify using DSers for product import

Please let me know if you need access or screenshots to further investigate.

1 Like
2

Hello @annadlvy
Please send me access to your store so I can check it properly.
Also, please share the URL of the product that is showing as “Sold Out” so I can look into the issue directly.