I need to cancel. Practically impossible. I down graded as I cannot pause but they keep charging the full amount.
Can someone guide me. I am not ready to open up my store and have no merchandise or had time for any of this.
Seems unfair that they just keep charging.
You can do it by following the steps below to deactivate your store :
From your Shopify admin, go to Settings > Plan.
Click Cancel subscription or Pause or deactivate store.
Click Cancel subscription and close store or Deactivate store.
Select a reason for the deactivation, and then click Continue.
Enter your password, and then click Close store or Deactivate now.
I’m attaching the document here in case you want to learn more about Shopify Pausing or deactivating your store and some notices that you might know before canceling your subscription and deactivating your Shopify store.
This will close your store, remove you from active billing, and restrict all access to the account itself. Shopify will need the account to be closed before a refund request can be considered.
As per Shopify Terms of Service, they will not offer refunds after you pass the 14 days trial and be charged for the paid plan, but if your store was recently closed then they may be able to offer an exception. Contact directly Shopify Support here to submit your request.
If you feel like this answer is helpful, please mark it as a SOLUTION.
Hope you could sort out the problem soon.