Keeps asking Reconnect my facebook account

Shopify Discussion

Topic summary

Users experience a persistent issue where Shopify repeatedly prompts them to reconnect their Facebook account, even after multiple reconnection attempts.

Proposed Solution:

  • Delete the Facebook sales channel from Shopify (Settings > Sales Channels)
  • Remove Shopify from Facebook Business Integrations
  • Log out of Facebook completely
  • Reinstall the sales channel and reconnect

One user confirmed this workaround resolved their issue. An alternative approach involves accessing Facebook Business Manager/Shop Manager through a browser with different security settings (such as Edge) to trigger the credential popup.

Current Status:
The problem remains unresolved for some users, with reports indicating the issue has persisted for three years. At least one user continues experiencing the reconnection prompt on every Shopify login despite trying all suggested fixes, including app deletion/reinstallation and admin privilege verification.

Summarized with AI on October 24. AI used: claude-sonnet-4-5-20250929.
1

Hello,

I have ran into some issues related to reconnecting my facebook account, no matter how many times I reconnect my account. It keeps telling me to Reconnect my facebook account.

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2

Hello @ataraxily !

You will need to delete the Facebook sales channel in order to resolve the disconnecting issue. This is the best way to troubleshoot it. Once you’ve removed the sales channel (Settings > Sales Channels > click the trash can icon), please follow these steps:

Remove Shopify from your Facebook Business Integrations here (select Shopify > Remove).
Log out of Facebook.
Reinstall the sales channel and try to connect (click the + button beside “Sales Channels” on the lefthand side of your admin, select Facebook, follow the prompts)

Hope this helps!

Thanks,
Digital Artisans

3

Thank you @DigitalArtisans , it works!

4
  1. Go to Business Manager/Shop Manager/Events Manager:

https://www.facebook.com/settings?tab=applications&section=active
2. Then use a browser with bad security - I used Edge. Then I got the pop up to add my FB credentials.

  1. Success
5

This still hasnt been fixed three years later. Every time I log into Shopify I have to reconnect Facebook. I have deleted the app, reinstalled the app, checked all of my admin privileges and it continues.