liquid

Technical Q&A
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Topic summary

A user is experiencing inconsistent display of a third-party widget popup across their Shopify website. Despite adding the widget code to multiple pages, it only appears on some of them.

Troubleshooting suggestions provided:

  • Verify code placement is correct (before closing tag) and present on all intended templates
  • Review widget settings for conditional visibility rules that may restrict display to specific page types or user actions
  • Check browser console for JavaScript errors that could prevent widget loading
  • Test for theme caching issues by hard-refreshing or viewing in incognito mode

Next steps: If these solutions don’t resolve the issue, the responder offered to review the theme code and app setup directly via Shopify collaborator access. The issue remains unresolved and requires further investigation.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

Hi,

I’m using a third party for my widget pop up on my website.

I did the coding that I was supposed to do and I see it’s only showing up on some pages but not all the pages that I inserted the widget coding to.

Please let me know what I can do to fix this problem.

Thank you

2

Hey @VitaFlow ,

Thanks for reaching out!

It sounds like the widget is working on some pages but not consistently across all the ones you’ve added the code to. A few things you can try to fix this:

  1. Double-check the placement of the code – Make sure the widget code is correctly inserted before the closing tag or wherever the documentation suggests, and that it’s present on all the intended templates or sections.

  2. Check for conditional visibility – Some third-party widgets include logic that only displays under certain conditions (like on product pages only, or after a scroll, or based on user actions). Make sure the widget settings don’t have any such conditions enabled.

  3. JavaScript Errors – If there’s a JavaScript error on the page, it could prevent the widget from loading. You can check the browser’s developer console (right-click > Inspect > Console tab) to see if anything is failing silently.

  4. Theme Caching – If you’re using a theme that has aggressive caching or lazy loading, the widget might not render immediately. Try hard-refreshing the page (Cmd+Shift+R or Ctrl+Shift+R) or checking in an incognito window.

If none of this solves the issue, no worries — we’ll dig deeper for you. Just shoot over your Shopify collaborator code via email or DM, and we’ll take a look at your theme code and the app setup to get this sorted.

Looking forward to getting it working smoothly for you!

Best,
Shubham
Team Untechnickle