Klaviyo Review Widget Not Displayed

Shopify Apps

Topic summary

A Shopify store owner is experiencing issues with Klaviyo’s review widget not displaying on their product pages. The problem appears to be theme-related:

Current Situation:

  • Reviews fail to display on the live site using a customized Dawn theme
  • The widget works correctly with the previous Ella theme
  • The issue is JavaScript-related but beyond the owner’s debugging capabilities

Seeking Help:

  • Looking for paid assistance to resolve the technical problem
  • Unable to grant admin access for troubleshooting
  • Has provided Google Drive links showing the widget behavior differences between themes

The discussion remains open with no resolution yet, as the store owner awaits responses from developers who can diagnose and fix the JavaScript conflict between the customized Dawn theme and Klaviyo’s review widget.

Summarized with AI on November 8. AI used: claude-sonnet-4-5-20250929.
1

Since I do not know how to debug JS issues, I need some help. Please send me a message with pricing for resolving the issue.

A review is supposed to be displayed but not.
https://elimsdenim.com/products/the-malibu-wide-denim-black-diamond?_pos=1&_psq=The+Malibu+Wide+Denim+%7C+Black+Diamond&_ss=e&_v=1.0

It seems the current theme which is customized Dawn since Ella theme which we used before this and original Dawn theme did not have the issue.

This is happans when I try to displayed the widget.
https://drive.google.com/file/d/1NBVVvfx4lNjAxVi2TfeAyPvonUZSKl0J/view?usp=drive_link

With Ella theme, it works.
https://drive.google.com/file/d/1ajaAlMtYnKds3U1QmaP0llgbBgD7iOME/view?usp=drive_link

Unfortunately, I would not be able to grant you an access to admin.

Best,
Hiro