live person

Shopify Discussion

Topic summary

A user asks whether it’s possible to reach a live Shopify support representative.

Community suggestions include:

  • Using Shopify’s chat feature and explicitly requesting to connect with a support executive or human support agent
  • Typing phrases like “Human support” or “Support advisor” in the chat and waiting for connection
  • Posting questions directly in the Shopify Community for potentially more customized solutions from other users
  • Contacting Shopify support through their official help center

Current status:
The original poster acknowledges they typically follow these steps but finds the process frustrating at times. The discussion remains open with no definitive resolution on guaranteed access to live support, though availability may depend on business hours and support team workload.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

Is it ever possible to talk to a live person

2

Hi @martymann2025
In shopify chat, you can write that I want to connect with support executive then their AI will connect with you a real person,
also you can post your query here on shopify community, if someone know the answer then he can reply so you can get a much customized solution in many cases

Thanks!

3

Hi @martymann2025 ,

Please reach out to Shopify support.

4

Hi @martymann2025

Sometimes it does look impossible. I think depending on work hours, most likely US-based, and from load support has.

But also do try in chat to type " Humman support" or “Support advisor” and wait a bit.

5

Human support or Humman support

6

Thanks, that’s what I usually do. Sometimes it’s just too frustrating!

7

Typo, yes “Human support” but I guess you tried that already ?