Loading on mobile

Topic summary

A user reports intermittent loading issues on their mobile website across multiple iOS and Android devices. Specific problems include:

  • Page gets stuck during loading and doesn’t render properly
  • Interactive elements (like a heart icon) become unresponsive
  • Product thumbnails fail to load

The issue has been reproduced on various phone brands and models. A screenshot was shared to illustrate the problem.

Current Status: The discussion remains ongoing. Another participant requested the store URL to investigate, which was provided (interi.nl). They subsequently asked for a password to access the site, suggesting it may be password-protected. No solution has been identified yet.

Summarized with AI on November 4. AI used: claude-sonnet-4-5-20250929.

Hello guys,

I have a weird problem which i cannot solve. When loading the webpage on mobile sometimes the site doesnt load properly and gets stuck, see the image for reference.

Some other things that happen are:

  • cant press on the heart, does nothing.

  • when pressing on a product the product thumbnails under it wont load

Problem is recreated on several devices android and iOS with different type of brand phones.

Anybody has some experience with this issue?

Can you share Store url?

sorry for the late answer: the URL is https://interia.nl

still couldn’t find a fix.

Please share the password https://prnt.sc/bjsYa07VivO7