Logs for newsletter subscription

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Topic summary

A user faces a potential GDPR lawsuit and needs to prove a customer subscribed to their newsletter.

Suggested locations to find subscription logs:

  • Shopify Admin > Customers: Use the “Email Subscriber” filter and check customer profiles for marketing consent timestamps
  • Shopify Email: Review Marketing > Campaigns to verify list membership
  • Third-party email apps (Klaviyo, Mailchimp, Omnisend): Check the app’s dashboard for subscription logs, which typically include timestamps and IP addresses
  • Shopify API logs: May require developer assistance or Shopify Support to retrieve

Recommended next steps:

  • Contact the specific email service provider’s support team directly for assistance
  • Reach out to Shopify Support if needed for GDPR-compliant subscription proof

The discussion remains open, awaiting clarification on which email provider the user is using for more targeted guidance.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

Hi

Where do I find the log record When a customer subscribe to the Newsletter?

A lawyer wants to sue me for a GDPR violation. So I have to show that the customer has subscribe the newsletter

2

You can find logs of newsletter subscriptions in Shopify, but it depends on how your newsletter system is set up. Here’s where to check:

  1. Shopify Customers Section:
    Go to Shopify Admin > Customers
    Use the “Email Subscriber” filter to see who has subscribed
    Check the customer profile for marketing consent timestamps
  2. Shopify Email (If You Use It):
    Go to Marketing > Campaigns and check if the customer is in your email list
  3. Third-Party Email Apps (Klaviyo, Mailchimp, Omnisend, etc.):
    If you’re using an app, check the subscription logs inside the app’s dashboard
    Most apps store the exact timestamp and IP address of when a user subscribed
  4. Shopify API Logs (Advanced Users):
    If needed, Shopify’s API logs can confirm when a subscription event occurred
    You may need a developer or Shopify support to retrieve this
    If you’re still unsure, you can contact Shopify Support and ask if they can provide GDPR-compliant subscription proof. Let me know what email provider you’re using so I can guide you better!
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3

Who is your email service provider? I would recommend reaching out directly to their support team.