Logs for newsletter subscription

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1

Hi

Where do I find the log record When a customer subscribe to the Newsletter?

A lawyer wants to sue me for a GDPR violation. So I have to show that the customer has subscribe the newsletter

2

You can find logs of newsletter subscriptions in Shopify, but it depends on how your newsletter system is set up. Here’s where to check:

  1. Shopify Customers Section:
    Go to Shopify Admin > Customers
    Use the “Email Subscriber” filter to see who has subscribed
    Check the customer profile for marketing consent timestamps
  2. Shopify Email (If You Use It):
    Go to Marketing > Campaigns and check if the customer is in your email list
  3. Third-Party Email Apps (Klaviyo, Mailchimp, Omnisend, etc.):
    If you’re using an app, check the subscription logs inside the app’s dashboard
    Most apps store the exact timestamp and IP address of when a user subscribed
  4. Shopify API Logs (Advanced Users):
    If needed, Shopify’s API logs can confirm when a subscription event occurred
    You may need a developer or Shopify support to retrieve this
    If you’re still unsure, you can contact Shopify Support and ask if they can provide GDPR-compliant subscription proof. Let me know what email provider you’re using so I can guide you better!
3

Who is your email service provider? I would recommend reaching out directly to their support team.