Looking for more details on the US $20 “Subscription Domain Promotion” credit

Shopify Discussion
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Topic summary

A merchant connected a new domain under Shopify’s Subscription Domain Promotion (up to $20 credit) but hasn’t seen the credit appear yet.

Key details about the promotion:

  • Credit typically applies within 30 days after connecting/purchasing a domain and switching to a paid plan
  • Appears as “Domain Promotion Credit” under Admin → Settings → Billing → Billing History

Eligibility requirements:

  • Must be on a paid Shopify plan (not trial)
  • Domain added during the promotional period
  • One-time offer per store

If credit doesn’t appear after 30 days:
Contact Shopify Support with store link, domain name, and connection date for manual review.

Unresolved question:
Whether this promotion is automatically available to all new stores or targeted to specific merchants based on location/criteria remains unanswered.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

Hi everyone,

I recently connected a new domain to my store under the Subscription Domain Promotion (the offer that provides up to US $20 in credits after a domain is added or purchased). I haven’t noticed the credit on my billing page yet, so I’d like to understand the program a bit better.

  • At what point in the billing cycle is the credit typically applied?

  • Where does it show up on the invoice or in the admin?

  • Are there any additional steps or criteria I should double-check to make sure the credit is triggered?

Promotion terms for reference: https://www.shopify.com/domain-promotion/terms-and-conditions

Any insights from the Shopify team or other merchants would be much appreciated, thanks!

1 Like
2

Hello @Jota2 ,

When is the $20 credit applied?
Usually within 30 days after you connect or buy the domain and switch to a paid plan.

Where does it show?
Go to your Shopify Admin → Settings → Billing → Billing History.
It shows as a “Domain Promotion Credit” on your invoice.

What to check to make sure you get it?

You’re on a paid Shopify plan (not free trial).

The domain was added or bought during the promotion.

You haven’t used this offer before (only once per store).

If it’s been more than 30 days, contact Shopify Support through your admin and give them:

Store link

Domain name

Date you added it
They’ll check and apply it if you’re eligible.

3

Thanks for clarifying those details!

One quick follow-up: is this US $20 Domain Promotion offered to every new store that connects a domain, or is it targeted (e.g. based on location or other criteria)? Just want to know if all new merchants can expect to see the offer automatically, or if it appears only for certain accounts.

Appreciate any insight, thanks again!