Looking for WhatsApp + Shopify Integration: Order Notifications to Staff & Human-Like AI Chatbot for Customers

Shopify Apps
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Maybe I’m asking for too much, but I figured this is the place to ask.

My wife and I run a flower shop in Thailand called Sara’s Flowers Phuket. I’m spending WAY too much time on WhatsApp, so I’m looking for a way to connect WhatsApp Business to our Shopify store in a way that does two very specific things:

  1. Order Notifications Sent to WhatsApp Group (in Thai). When a customer places an order on our Shopify site, I want the system to automatically send specific order details (product, recipient name, location, phone number, message, delivery time, etc.) to a specific WhatsApp group chat we use for our shop staff. That way the team can start building the bouquet and prepping for delivery.

I need the message to be automatically translated into Thai for our team. I’ve found ChatGPT handles Thai translation perfectly, so I’m not too worried about that part, I just need the integration framework to make it happen.

  1. AI Chatbot on WhatsApp for Customers. When customers reach out to us on WhatsApp, whether they clicked our WhatsApp button on the website or just messaged us directly, I want a very human-like AI chatbot to:
  • Answer common questions
  • Help them choose products
  • Take down delivery info
  • (Ideally) pass the info to Shopify or a staff member for follow-up

I’m imagining a ChatGPT-style bot, trained on our shop’s FAQ and tone, integrated directly into our WhatsApp Business account.

I’ve found plenty of apps that sort of do one or the other (Twilio, WATI, Zoko, 360dialog, etc.), a few tools that push Shopify data to WhatsApp via Zapier or Make, but not to group chats (or not in Thai). Bots that sound robotic and don’t support Thai well are not ideal for our customer experience

Has anyone successfully built something like this? I’m open to using a combination of tools (Shopify webhook, Make.com, Twilio API, etc.) or working with a developer.

If you’ve done something similar or know a direction to look I’d really appreciate any tips, tools, or setups you can share.

Thanks so much :folded_hands:
Oliver

2 Likes
3

Hey Oliver
You’re absolutely not asking too much. In fact, you’re thinking exactly like a business owner should

For Auto WhatsApp Order Notifications (in Thai), Here’s how we’ll make it work:

We’ll use 3 simple tools:

Shopify Webhook (it tells other tools when an order is placed)

Make.com (like a bridge or translator)

WhatsApp API Provider (like Twilio or 360dialog, this sends the actual message)

Create a Webhook in Shopify

This lets us grab order details as soon as someone orders.

Go to Shopify Admin > Settings > Notifications

Scroll down to Webhooks > Create Webhook

Event: Order Creation

Format: JSON

URL: (you’ll get this from Make.com in Step 2)

Save the webhook (don’t worry, I’ll show you where to plug it later)

Step 2: Use Make.com to Catch the Order

Create a free account at Make.com

Create a new “Scenario”

Add a Webhook module and copy the generated webhook URL

Paste this URL back into Shopify where we created the webhook

Test the scenario by placing a test order

Make will now catch order info like:

Customer’s name

Recipient’s address

Delivery time

Card message Etc

Step 3: Translate It to Thai (Auto)

Still inside Make.com:

Add a ChatGPT (OpenAI) module

Send the order details to ChatGPT with a prompt like:

Translate this to polite Thai for a flower delivery team WhatsApp group:

[Insert order details here]

The result will be clean, clear, and in Thai :thailand:.

Step 4: Send It to WhatsApp Group

Now comes the cool part.

You’ll need one of these:

Twilio WhatsApp Business API

360dialog (easier setup for non-developers)

WATI or Zoko if you’re okay with a paid platform that handles this for you

Inside Make.com:

Add a WhatsApp API module (depends on your provider)

Paste the translated message and send it to your group number

Boom — order comes in → Thai message goes to group → Team gets moving!

4

For AI Chatbot on WhatsApp that Feels Human

Here’s How to Build It:
You’ll Need:
WhatsApp Business API Account (via Twilio, 360dialog, or Zoko)
Chatbot platform with GPT integration, like:
Botpress (great UI, supports GPT)
Tiledesk (open-source with WhatsApp support)
Custom setup with ChatGPT + Make.com + WhatsApp

How It Works:
A customer messages your WhatsApp
The message is passed to ChatGPT via Make.com
You use a prompt like:
You are a friendly assistant for a flower shop in Phuket. Answer in Thai. Help the customer choose bouquets, explain delivery times, and ask for name/address. If unsure, pass to human.

You can even connect it back to Shopify to fetch product data or create draft orders
If the customer gets stuck or wants to talk to someone, the bot says:

“ขอบคุณค่ะ กำลังส่งต่อให้ทีมงานเดี๋ยวนี้เลยค่ะ :folded_hands:”

And routes to your staff.

Screenshot 2025-07-31 072044
Screenshot 2025-07-31 072044726×275 38.5 KB

5

Our AI chatbot (Shoply AI) does QAs/Product Recommendations very well. And in the end if there are issues that it can not resolve, you can link to WhatsApp for human service.