Looking to remove a Customer Tag upon Unsubscribe

Shopify Plus
1

We have a Shopify Flow triggering a Customer Tag when a customer agrees to Marketing at checkout as well as when a customer subscribes.

However, I need to be able to remove that tag when an unsubscribe comes in. Any thoughts on how this can be achieved?

Thanks!

2

I added a customer unsubscribed trigger to my flow helper app:

https://docs.flow-helper.com/customer-unsubscribed-trigger

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Note that the app is requiring a manual review due to a new template that I published, so this isn’t live right now - but I expect it to be within the next few days.

3

Hi,

Is this still functional, how could I incorporate this into flow too?

4

You can do this:

  1. Create a new segment: “Customers”-> “Segments”-> “Create segment”-> “Apply filter”: email_subscription_status = 'SUBSCRIBED'. Call it, say “Subscribed”.

  2. In flow, use trigger “Customer left segment” and select the segment you’ve just created.


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2 Likes
5

Genius, great stuff. Thank you!